These Terms of Service (“Terms”) govern your access to and use of 10Ten Analytics (the “Service”), operated by Solution Club Limited, a company registered in England and Wales (company number 13420470, registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom), trading as 10Ten Creatives(“10Ten”, “we”, “us”, “our”).
By creating an account, signing in, or otherwise using the Service, you (“you”, “your”) accept these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case “you” refers to that entity.
1. The Service
10Ten Analytics is a business-to-business (B2B) analytics platform that aggregates and visualises performance data for social-media accounts on Instagram and TikTok. Marketing agencies and the brands they work with use the Service to monitor reach, engagement, audience growth, and post-level performance for accounts they own or are authorised to manage.
2. Eligibility and authorised use
- You must be at least 18 years old to create an account.
- You may use the Service only for legitimate business purposes related to social-media analytics on accounts you ownor that you have the account owner’s written permission to monitor on their behalf.
- You are responsible for all activity that occurs under your account, including the acts of any users you invite to your workspace.
- You must keep your login credentials secure and notify us immediately at security@10tencreatives.com if you suspect unauthorised access.
3. Acceptable use
You must not, and must not allow anyone else to:
- Connect a social-media account that you do not own or that you do not have explicit authorisation from the account owner to connect.
- Use the Service to access, collect, or process data about individuals without a lawful basis to do so.
- Use the Service to send unsolicited communications, scrape protected content, or build a competing analytics product.
- Attempt to interfere with the Service, including by probing for vulnerabilities, submitting malicious code, attempting to bypass rate limits, or accessing accounts or data you are not authorised to access.
- Resell, sublicense, or make the Service available to a third party except in your capacity as an authorised agency representing a client whose accounts you are managing.
- Use the Service in any way that violates the Meta Platform Terms, the TikTok Developer Terms of Service, applicable export-control laws, or any other applicable law or regulation.
4. Third-party platform terms
The Service retrieves data from Meta (Instagram) and TikTok through their respective developer APIs. Your use of the Service is therefore subject to the relevant platform terms:
If a conflict arises between these Terms and the third-party platform terms in relation to data obtained from that platform, the third-party terms control for that data.
5. Your data
How we collect, use, store, and share data is described in our Privacy Policy, which is incorporated into these Terms by reference. You retain all rights in the data that you or your connected social-media accounts provide to the Service. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, and display that data solely for the purpose of providing and improving the Service.
6. Fees and billing
Some plans of the Service are free of charge; others are paid. If you subscribe to a paid plan, the fees, billing frequency, and payment terms will be stated at the point of purchase or in a separate order form. Fees are exclusive of VAT and other applicable taxes. Unless explicitly stated otherwise, fees are non-refundable. We may change pricing with at least 30 days’ notice; changes take effect from the start of your next billing cycle.
7. Service availability
We aim to keep the Service available 24/7 but do not guarantee uninterrupted availability. We may schedule maintenance windows, deploy updates, or temporarily suspend access to protect the Service, our users, or compliance with law. Where third-party APIs (Meta, TikTok, or RapidAPI providers) experience outages, our ability to refresh data depends on their availability and is outside our control.
8. Intellectual property
We retain all right, title, and interest in and to the Service, including the dashboard software, our brand, our underlying data models, and any analytics we derive. Nothing in these Terms transfers ownership of those rights to you. You may not copy, modify, reverse engineer, or create derivative works of the Service except as expressly permitted by applicable law.
9. Suspension and termination
- By you— you may stop using the Service at any time and may delete your account from the in-app settings. Closing your account terminates your right to use the Service.
- By us— we may suspend or terminate your access without notice if we reasonably believe you are violating these Terms, the Privacy Policy, or the Meta or TikTok platform terms; if continued access would expose us or other users to legal or security risk; or if you fail to pay fees when due.
- Effect of termination— on termination, we will delete your data in accordance with the retention rules in the Privacy Policy. Sections 5, 8, 10, 11, 12, and 13 survive termination.
10. Disclaimers
The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Analytics, projections, and derived metrics shown in the Service are estimates based on the data made available by the underlying social-media platforms; we do not warrant their accuracy or completeness and you should not rely on them as the sole basis for material business decisions.
11. Limitation of liability
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited under the laws of England and Wales.
Subject to the previous paragraph, to the maximum extent permitted by law:
- We will not be liable to you for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profit, revenue, goodwill, or data.
- Our total aggregate liability arising out of or in connection with these Terms or the Service is capped at the greater of (a) the fees you paid us in the 12 months preceding the event giving rise to the claim, or (b) GBP 100.
12. Indemnification
You agree to defend, indemnify, and hold harmless 10Ten and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with (a) your access to or use of the Service, (b) your violation of these Terms, or (c) your violation of any third-party right, including any social-media platform’s terms.
13. Changes to these Terms
We may update these Terms from time to time. When we make a material change we will (a) update the “Effective date” at the top of this page and (b) notify registered users by email or by an in-app notice at least 14 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms you must stop using the Service.
14. Governing law and jurisdiction
These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to resolve any such dispute, except that we may bring proceedings in any jurisdiction where you are based to enforce our intellectual-property rights.
15. Miscellaneous
- Entire agreement— these Terms, together with the Privacy Policy and any order form referenced from them, form the entire agreement between you and us regarding the Service.
- Severability— if any provision is held unenforceable, the remaining provisions remain in full force.
- Assignment— you may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
- No waiver— failure to enforce any right under these Terms is not a waiver of that right.
- Third-party rights— a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its provisions.
16. Contact
Questions about these Terms can be sent to:
Solution Club Limited
71-75 Shelton Street
Covent Garden, London WC2H 9JQ
United Kingdom
Email: legal@10tencreatives.com